12/28/2022 0 Comments Computer entourage complaintsI confirmed all my services have been done through Sherwood Park Hyundai, so they said, "Great, we’ll get them to send over your records and send everything off to Hyundai Canada for approval and get you a rental." I get back to work and receive a phone call from service that my engine failed all diagnostic tests and that I needed a new engine altogether. Once we arrived at the dealership to get things rolling, I was informed that my vehicle has an engine recall - thanks for the notice in the mail on that one, Hyundai - NOT. I will never buy another Hyundai product again, customer service is terrible and their warranty is terrible, they do not back their vehicles. They are dragging their feet, they also told me there is no issues with the Kona motors but they had ring problems with them. I requested a new case manager and they said they cannot give me a new case manager. and on, lies to me and tells me that she tried calling so I tried to call her back and cannot get a hold of her. Hyundai warranty department case manager is very rude, tries to call me back when I'm at work at 10:30 in the morning after I repeatedly requested they call me at 2:30 p.m. Warranty expires at $60,000 but I have documented problems since $27,000 miles. The car has 60,000 miles on it and is out of warranty because I bought it used. I showed my supervisor at work the car and he hears the noise, in fact everyone hears the noise and said there's an issue but the service manager at Hyundai tells me there's nothing wrong with my car.
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